How mistakes can help you build trust

Nobody likes making mistakes, but believe it or not, a mistake can provide you an opportunity to build someone’s trust in you. In my role, I have customers that I serve. I am… Read More →

Building Necessary Capabilities (Influence and Change 5 of 10)

How do You Get to Carnegie Hall? (Practice!) You have a change in mind. You’ve identified the key behaviors that will enable this change, and the right people are excited to starting doing… Read More →

Simple (but effective) Ways to Create Motivation (Influence and Change 4 of 10)

 (1 of 10) Decrypting the “Impact Gene” (2 of 10) Find the Behaviors that Matter (3 of 10) Communicate Key Behaviors You can lead a horse to water but you can’t make it… Read More →

What is the “Impact Gene”? (Influence and Change 1 of 10)

We’ve all experienced people who get a message across in an impactful and memorable way, who can create changes by inspiring others to act. We’ve heard stories about people who make huge changes… Read More →