Whether or not you’ve personally visited the City of Sin, you’re probably familiar with its reputation. People go there to have a good time or escape the daily grind. They often eat and… Read More
It had been a great training session – people were engaged, excited, and learning some great skills to help them communicate more effectively and productively with co-workers. As people walked out of the… Read More
Nobody likes making mistakes, but believe it or not, a mistake can provide you an opportunity to build someone’s trust in you. In my role, I have customers that I serve. I am… Read More
In computer terminology, multitasking is defined as “the concurrent execution of two or more jobs by a single CPU.” For humans, we often like to think that we’re also capable of multitasking – but… Read More
I was nervous as I walked into the gym. I had never done any kind of boxing, and was about to do my first class. The advertisements for this class boasted “you’ll burn… Read More
Has a friend of yours ever pointed out that you had a piece of lettuce stuck in your teeth? How did you feel? Embarrassed? Thankful? What did you do next? Did you immediately… Read More
I was conducting a training session recently, and we were wrapping up the classroom portion for the day. As with many training sessions, we were discussing what the trainees would take with them… Read More
Do you have an “accidental brand”? In The Hazard of Having an “Accidental” Brand, authors Jonathan Knowles and Richard Ettenson argue that many organizations – many of them large and well-known – do… Read More
Do the people you enlist for support help or hurt your cause? Humans are inherently social creatures, which can work to the advantage of the aspiring influencer. Change often involves ambiguity, especially at first.… Read More
In response to the President’s recent State of the Union Address, HBR authors Henry Nothhaft and David Kline provide the following reaction: “Mr. President, nice message – if you want to really make it… Read More
